Support

How to get into your family's archive, and who to write to when something is wrong.

Getting in

Someone in your family sends you an invitation — an email, or a link in a text.
Open app.everla.ai in any browser, or the Everla app on an iPhone, and sign in. Continue with Google, or an email address and a password. If you were invited by email, sign in with that address.
If you came in through a link, you will see the family's name and a short wait: the person who looks after the archive lets you in with one tap, and the archive opens on its own.

Common questions

"It says the link doesn't work any more." Links last seven days. Ask whoever sent it for a new one.
"I signed in and it asks me to start an archive." You signed in with a different address from the one that was invited. Sign out and sign in with the invited address — or ask the person who invited you to send a link instead, which works with any address.
"I forgot my password." On the sign-in screen, choose Forgot your password? and Everla will email you a code.
"Do I need the app?" No. Everything is in the browser at app.everla.ai, on a phone, a tablet or a computer. The iPhone app is the same archive with the phone's camera roll a tap away.
"Can I be in two family archives?" One archive per account for now. To join a second, sign in with a different email address.

Something is wrong

Write to [email protected]. Say which family's archive it is and what you were doing; a screenshot helps. We read every message.

Removing your account or your archive

To delete your account, open Settings → Privacy and support → Delete account in Everla. If you have not joined a family, use Delete account on the signed-in screen. Confirm your request in the app; no email or family administrator's permission is required. Your receipt shows the deadline and confirms completion. Deletion can take up to 30 days.

To request removal of a whole family archive, the person who looks after it can write to us at the address above. Read our privacy page for details about the personal data and shared material we remove.